Ecruos is a state of the art call center dedicated to provide an unparalleled level of order taking services. We are aware of the fact that large number of consumers does not feel comfortable placing an order online but prefer speaking to a live person to place an order. At Ecruos, we provide our domain expertise in handling inbound call traffic in tremendous volumes. If you are selling a single product or a large catalog, you need an order taking service that can perform and is customizable and scalable enough to handle your needs.
Our order taking service will help your customer place their order directly onto the website. We do this so that you can gain the confidence of the customer who needs to speak with a live operator instead of just ordering on the Internet. From high call volumes to diverse product catalogs, we are able to assist your business get the most from every call.
We make sure that your callers are turned into satisfied returning customers by effectively selling your products and services, and providing exceptional customer service that seamlessly integrates into your existing operations. Our order taking services are carried out through the following :-
Sales Focused Order Taking Specialists
We aim to increase the number of calls for your campaign that convert into actual sales. Our skilled customer service representatives can clearly communicate with your callers and understand the importance of accurate listening. We specifically train our agents to handle each call as a valuable sales opportunity and use cross-sells and up-sells to increase the value of each order.
Streamlined Sales Channels
Using a web enabled call center allows our agents to enter orders through your existing e-commerce website, thus streamlining sales and fulfillment channels. If an e-Commerce page is not already in place, Ecruos will build one for you, allowing the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house.
Front Line FAQ Support
As a value-added partner, Ecruos can take your orders and handle front-line customer inquiries. Our scripted frequently asked questions allow our agents to answer questions related to your business both easily and thoroughly, increasing the efficiency and effectiveness of your customers’ calls.
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