Ecruos is an industry leader for outsourced online support services and solutions and has a diverse and composite portfolio of services that includes chat, phone and e-mail support. Our best-of-breed, fully scalable and tailor made contact center services cater to specific needs of E-commerce initiatives and are aimed at generating incremental sales or leads from the current web traffic.
We provide an integrated set of phone, live chat, and email response services that enable online businesses to deliver just-in-time, personalized, interactive assistance to each visitor. Through our quality Email, Live Chat and Phone Support services, we enable you to intelligently engage the right online visitors with the right assistance at the right time. As a result, you can increase online sales and customer acquisition, improve customer satisfaction and retention, and reduce customer service costs.
By combining our call center solutions, live chat support, and email response services we ensure that you will never miss an opportunity to connect with your customers. With our customer support services, you will experience higher conversion rates, increased sales, and more satisfied customers, ultimately translating to repeat purchases and loyal customer relationships.
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Our e-mail support service can be used for sales and customer support in addition to technical support. Our e-mail support, just like our other offerings is functional 24×7.Our professional and highly skilled operators read and respond to your customers' email communications with most appropriate and accurate responses immediately. Given acceptable workload factor, all emails are processed and responded to in less than one hour's time, something we are proud of.
Our live chat tech support services allow operators to interact with online customers and respond to their questions quickly, helping you convert web queries into customers and site traffic into transactions. When a web visitor seeks assistance, proactively an online tech support chat session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Power tools like Page Pushing and Web Linking helps the customer support executive to deliver precise solutions to the web visitors, with a reactive or proactive mode of collaboration.
With our state of the art customer service interface, our customer care representatives can access any questions or enquiries, and answer them immediately, at anytime of the day or night. Our most contemporary infrastructure enables our remote phone assistants to serve as an extension of your organization and provide professional services to the customers. Our skilled and pleasing remote assistants ensure the maximum satisfaction to the customers by handling their queries most intelligently and professionally.
