At Ecruos, we understand that a tremendous amount of hard work from all quarters of your company goes in converting a lead in to a successful order and that order processing is a key element of order fulfillment. That is why we provide you with high quality end-to-end order processing services and solutions.
With our years of experience in the order processing services, we offer flexible, high quality order fulfillment services. Our experience comes from the successful order processing and shipping of millions of orders across the globe. Our dedicated and professional order-processing representative will deliver the utmost care in servicing your inbound order processing and
inbound fulfillment needs from the very first contact. Our competent order fulfillment staff is not only courteous, but also motivated to provide additional value as well through up-selling and cross-selling. We make sure that your callers are turned into satisfied returning customers by effectively selling your products and services, and providing exceptional customer service that seamlessly integrates into your existing operations. Our order taking services are carried out through the following :-
Sales Focused Order Taking Specialists
We aim to increase the number of calls for your campaign that convert into actual sales. Our skilled customer service representatives can clearly communicate with your callers and understand the importance of accurate listening. We specifically train our agents to handle each call as a valuable sales opportunity and use cross-sells and up-sells to increase the value of each order.
Streamlined Sales Channels
Using a web enabled call center allows our agents to enter orders through your existing ecommercewebsite, thus streamlining sales and fulfillment channels. If an e-Commerce page is not already in place, Ecruos will build one for you, allowing the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house.
Front Line FAQ Support
As a value-added partner, Ecruos can take your orders and handle front-line customer inquiries.
Our scripted frequently asked questions allow our agents to answer questions related to your
business both easily and thoroughly, increasing the efficiency and effectiveness of your customer's calls.
Our Order Taking Highlights
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