Our Vision
• To become the No. 1 Service Delivery Partner for Outsourced Services
• Our Vision is not merely a statement. It is an emblem of continuity for us, that makes us strive for excellence in every single day of our operations. We are urged and encouraged through our work culture and self motivation to perform beyond the existing benchmarked levels, as competition is only growing in the current business village, so as to achieve this milestone with a journey that is new, focused and yet continuous day by day. Our vision also reminds us that our vendors, our employees, our shareholders and the stakeholders are all integral to our team and this broad outlook through our vision embedded in our operations is the key to achieving the 'numero uno' position in the market.
Our Mission
• To become the preferred service provider by choice, for all our existing and new clients to grow their businesses.
• To become a learning organization by creating a work culture that recognizes, harnesses and retains talent enabling mass growth opportunities.
• To ensure through this learning and growth that we acquire a position in the market to create bench marked levels of quality in our business processes.
The mission of Ecruos centers around three key aspects of our business.
• Our Employees: We firmly believe that our staffs are our greatest strength and the reason we have sustained over a long period of time. We believe in the philosophy of one of the leading hotel chains “take care of your associates and the business will take care of itself”. This forms the corner stone of our success. We strive to make the workplace dynamic by involving and engaging our employees throughout the year with various events and learning and development programs. We focus on retaining the best talent and harnessing the new and enthusiastic people in order to have a constant pool of expertise that is home grown and the best fit for our culture and mutual growth for themselves and indeed us.
• Our Clients: We treat all business patrons as a part of our extended organization. We aim to build a relationship that is based on not only measurable success but also an understanding and an experience that leaves behind a legacy and a thought of excellent customer service and delight to all our esteemed clients. We have realized the importance of our patrons and the need to build long terms relationships on the fact that over the past 8 years since over inception, we have a solid aggregate of 56% of our revenues (sales) coming from repeat and long terms clients. This further encourages us to consider our clients as a part of us and urges us to advance and develop more new business relationships day on day to build a client base that not only results in success but is indeed success in itself, with this belief we aim to ensure our clients are always left to ponder with not only a commercial dialogue on services with us but with an experience across borders that is seamless and most importantly extremely beneficial for them.
• Satisfied customers are the most important assets of our business. Our objective is to understand complete picture of their needs, expectations, values and goals. We constantly solicit their feedback and ideas in order to provide products and services optimally configured to meet their expected requirements. We believe in serving our customers with compassion and competence. We intend to delight our customers with exceptional customer service by exceeding their expectations..
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• Our Results: An outcome of our above values we become a part of our clients business and the scheme of things in a way that we exactly understand the requirement and think 'in their shoes' and consider ourselves as their own businesses. With the strong entrepreneurial values embedded in us, we ensure our clients' expectations are not only met but exceeded so that they achieve maximum value. We pride ourselves to delivery on our commitments and aim for continuous improvements thereby creating and striving to achieve benchmarked levels of quality in the industry as far as our performances and results are concerned.
Our Quality Policy
We are committed to provide reliable services to our customers by:
• Proactively understanding their needs and requirements
• Continually enhancing employee skills, achieving process excellence and utilizing relevant technology
• Communicating our goals and objectives to every employee