Inquiry Handling

Ecruos's inbound call centers are equipped with state-of-the-art infrastructure and well qualified support staff for handling all types of customer inquiries. We handle all the customer inquiries professionally and carefully so that the customers get precise information about the product or service that they want to inquire about.

We understand that Inquiry handling plays an important role in an inbound call center. Our purpose is to authenticate the delivery of information and meet the requirements of customers actual needs. Using the process of inquiry handling, our inbound call center delivers complete program development, from consultation to information gathering and supplying to boosting customer care.

Our Inquiry Handling Channels

We provide inquiry handling services to different industry segments and services as, Banking, Market Research, Technical Queries, Airline/Hotel Reservation, Emergency Dispatch, Pharmaceuticals, Manufacturing to name a few.

Our receptionists are professionally trained to handle inquiries as per your requirements and also to provide as much or as little information to your callers as you want us to. Friendly and receptive, our receptionist will respond and solve all the customer inquiries professionally, emanating a positive impression.

Our USP's

  • Reduce operating costs.
  • Ensure that all of your inquiries are answered by a live receptionist and your clients never get a busy signal or voice mail.
  • No gaps in phone coverage - no lunch breaks, sick days, or vacations.
  • Upgrade your image and communication level with clients at only the fraction of the cost of hiring a full-time receptionist.
  • Spend more time growing your business and less time on inquiry handling tasks.

To ensure superior service, we have a dedicated department that looks after the quality in handling the inbound call center calls in real time. We track and monitor all the inquiry transactions and serve you with real time reports.

Our Inquiry Handling Process

We provide our expertise in Inquiry Handling Solutions, Inquiry Handling Services, Customer Inquiry Handling, Inquiry Handling Procedures, Inquiry Handling Support and technical proficiency in Inbound Call Centre Services, Inbound Call Center Solutions and Inbound Call Management. We have a well appointed and well built information center that aims to provide high-quality customer satisfaction.

Our Highlights

  • Getting an escalation process
  • Detailed monthly reports including marketing segments
  • Custom-made agent training
  • Standardized response levels
  • Better understanding of consumer needs
  • Technical supervisory help 24×7
  • Comprehensive encounter analysis
  • Program implementation and system management
  • System updating and file transfer during support session
  • Advanced data protection approach
  • Customized database to track customers

In today's competitive business scenario, it has become very important to maintain and retain the loyalty of the existing consumers and attracting the new ones. We are here to offer continued support and treat our clients with the best resources available, making them stand out in this growing competition.

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