With the advent of Globalisation, the recent economic meltdown and the ever-fluctuating
economic climate, the customer is at the forefront of all business strategies. A good customer
service is expected now more than ever. Ecruos helps its clients manage and enhance their
customers' experience by providing expert customer service center operations to increase
customer loyalty, retention and satisfaction in a cost-effective manner. With a vast experience in
the customer service call center industry, we have catered our services for businesses and
organizations of varying sizes from industries of all sorts.
We understand that Customer Relationship Management is a comprehensive approach that involves every area of business that touches the customer, be it marketing, sales, customer service or field support. We provide optimized customer support services through a unique and well defined combination of live agents, processes and technology in the form of e-mail, IVR,
chat.
To provide you with best customer support services with exceptional quality and back them up with high levels of customer service support work, we survey our customers to measure their satisfaction.
Our Inbound Customer Support Services
Leveraging on the track record of supporting the customer-facing functions of some of the world's leading companies, we have the ability to extend your enterprise by delivering key customer services to enhance customer engagement and satisfaction. Our dedicated and professional team of customer service representatives are responsible for responding to your
customers’ inquiries and making sure that any problems they are experiencing are resolved. With Ecruos, your web store is staffed with an E-Representative, 24×7×365 to assist your customers in real-time as they visit your site, enhancing customer satisfaction and their overall online experience.
Our USP's
Our client's confidence in us is unrivalled, as our 24×7 customer support lines reduce the amount of redundant calls significantly. Our customer care representatives can access any questions or enquiries, and answer them immediately, anytime of the day or night, with our state of the art customer service interface. We can handle all your important calls, from sales, all the way to basic enquiries and frequently asked questions, so that efficiency and effectiveness is paramount.
*Indicates required field
